Project and Programme Management
182
Marketing and Business Development
163
Contracts and Tendering
186
Data Management and Business Intelligence
25
AI in Customer Service
6
Healthcare and Pharmaceutical Management
258
Procurement and Supply Chain Management
340
Leadership and Strategy
412
Finance for Managers
229
Transportation Management and Aviation
88
Engineering and Instrumentation
37
Construction Management
109
Security Management
16
Graphics & Design Skills Courses
17
Digital Innovation and Transformation
17
Health, Safety and Environment
69
Hands-on Automation and Process Control
10
Tourism Management
164
Legal
12
Women Only Courses
Education Management Courses
12
Maintenance and Engineering
213
Government and Public Sector
134
Sustainability
155
IT Management and Cyber Security
336
Short Masters
2
Client Relations
49
Administration and Secretarial
149
Human Capital
263
Oil and Gas
50
Auditing and Governance, Risk and Compliance
266
Operations Readiness and Assurance
68
Interpersonal Skills and Self Development
53
Professional Communication
29
AI in Strategic Planning
14
Strategic Planning
220
Banking, Insurance and Financial Services
156
Business Continuity and Crisis Management
6
Quality Management
128
Financial Technology (FinTech)
4
AI in Administrative & Secretariat
12
Public Relations
213
This course provides participants with core knowledge about sales as a function and as a process; this means that participants will get solid exposure to sales and its contribution to company growth. They will also gain in-depth understanding of sales and self-management, the art of prospecting, opportunity planning and resource allocation. In addition participants will acquire several skills related to negotiating deals, overcoming obstacles, resolving customer issues and closing sales. Also we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all in a straight forward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations.
The course relies heavily on an interactive approach. Participants will enjoy working with business cases extracted from real life situations taking them from understanding the situation to finding a solution. The course leverages role play techniques where participants work and present scenarios related to deal negotiation, building relationships or problem resolution. Such role plays foster confidence, analytical thinking, and teamwork mentality.
By the end of the course, participants will be able to:
Salespeople, sales support, as well as potential candidates for sales and customer service positions who want to build and revitalize their existing selling skills.
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